Category: Mortar’s Work
September 19th, 2012

RESTRICTED BLOGPOST: Do Not Enter.

STOP.

You may not enter this blogpost.

Face the wall – hands where we can see them. Hand over your wallet, along with your firstborn child. We’re going to need five forms of government-issued identification and a DNA sample before we even think about letting you in here.

No one can stop you from entering a blogpost. So we’re not sure why Ticketmaster thinks it can stop you from entering a concert or sporting event you paid to attend. The national ticketing giant has begun rolling out a new model it calls “Paperless Ticketing.” Probably because “Evil Corporate Plan That Robs Consumers of Their Rights and Money” didn’t have a nice ring to it. Fortunately, our client Fan Freedom is out to stop them.

Under the new, evil model, your tickets are tied to your credit card and ID. Which means you can’t give your ticket to anyone. In some cases, you won’t even be permitted to sell your tickets. Yes, Ticketmaster expects you to cough up the money, regardless of whether you’ve contracted the bubonic plague.

What do these restrictions mean? No more scoring cheap tickets from season-ticket holders. Or sharing some of your season tickets with others. Or giving tickets as gifts. But don’t worry, your money goes straight to some billionaire’s Gold-Plated Gulfstream Fund.

In the unlikely event you are allowed to sell your ticket? Ticketmaster will happily charge you a fee for doing so. (Because the mountains of superfluous fees you already pay aren’t soul-crushing enough.)

And for anyone who has friends: If you buy paperless tickets as a group, you have to wait until everyone gets there and enter the game or concert together. Oh, sorry – was seeing the first half of the game important to you?

Help! We’ve been screwed over and we can’t get up.

 

So far, paperless ticketing has only been implemented in a few venues around the country. But it’s set to spread, which means Ticketmaster could potentially dominate ticketing even more than it does today. Raise your hand if you’re excited for higher prices and bigger fees.

Blogger Nick Persico shared a detailed account of his latest ticket-buying fiasco, including his rage upon realizing that 23.8% of the price he paid was purely charges and fees. It’s worth reading just to take note of all the unnecessary and uncontrollable swindling that goes into a ticket price.

Wait, don’t go! There’s a bright side to this bitter tale. Fan Freedom is fighting hard to stop the injustice, and we’re pumped to be part of the movement. They’ve created a vehicle for fans to stand behind – and with enough collective power, we can stop El Hombre from taking over. If you believe we own the tickets we buy (and don’t enjoy being screwed by corporatocracy), join Fan Freedom’s mailing list so you can stay informed and take action. Or, at the very least, share this post.

August 22nd, 2012

Putting The Awesome In Your Dog – Part 1.

Ever heard that saying: “It’s not the size of the dog in the incredibly bizarre-yet-awesome fight, it’s the amount of incredibly bizarre-yet-awesome in the dog?”

Probably not, because we just made it up.

But the point is this: If your budget is smaller than the other guy’s, you’d better make more interesting conversation. Not just some of the time. All of the time. If you give up? If you try to sound cool in your advertising, but the rest of your customers’ interactions with you are robotic and money-grubbing? The effect is this:  Your customer is at a party, chatting up an attractive someone, the happy couple steps outside for some air, and suddenly that quiet-yet-fascinating discussion of Epictetus becomes GOOD DAY SIR-OR-MADAM CAN WE INTEREST YOU IN LOW-LOW ZERO-DOWN-WITH-APPROVED-CREDIT CASH-BACK FINANCING?

Which is painful and weird. As opposed to good-weird. Good-weird is more like this:

*So, wait. We have to come up with some clever Fine Print? It’s closing in on feeding time and we’re having a hard time thinking good. Wait, good? Or is it well? We can’t remember no grammar now cuz food hunger is taking over part of body that word ideas come from. Oh look at cat! Cat is pretty. Want food, but can’t get until Fine Print is over. OK: You have to be an Eat24 member to use the $3 Coupon Code. If you’re not a member you can sign up in seconds. Also you can only use it at restaurants that accept Coupon Codes (but don’t worry, there are over 20,000 of them) and you must pay with a Credit card or PayPal. Also, don’t try to pull a fast one and just order chips and salsa. C’mon, they give that away for free at restaurants. Be a man (or a woah-man) and order a damn burrito. Any order of $10 or more will do, because that’s the order minimum. Finally, the Coupon Code can only be used once and will expire the 19th of August at Midnight PST. Good job, brain. Now shut up until food gets here. (Our brain, not your brain. Your brain can talk all it wants because we love the sound of your voice. It’s like a combination of Barry White and a thousand kittens purring).”

That’s a sample of fine print from an Eat24 email coupon.  Fine print. From an email coupon.

Fine print from an email coupon that mentions Barry White and a thousand kittens purring.

Why doesn’t all fine print mention Barry White and a thousand kittens purring? Wouldn’t you read more fine print if it had more stuff like that? (Did we just answer our own question?) Let’s take things one step further: If Eat24 is going to put goodness like Barry White and a thousand kittens purring in the fine print, they must want you to read the fine print, right? But that’s weird because fine print is the marketing communications equivalent of the swamps of Jersey, right? It’s where the bodies are buried, right? But if Eat24 wants readers to read it, that must mean Eat24 is lovable on the inside, too! You know what else it means? It means you should read everything Eat24 sends you, because who knows, in the middle of their legalese they might start rambling about Barry White and purring kittens.   This is science, people. This is irrefutable fact.

And what did this little exercise in Always Sounding Like Us cost? Zero. Pain-and-suffering incurred? None. Love-beyond-reason engendered? Plenty.

Now.

This is a picture of a rainbow having a nicotine fit. It has almost nothing to do with our conversation except, it’s random and fun. It made your day a little better. (That rainbow smokes too much and just throws the butts wherever. Rude.)

Which brings us to this:

Also random. Also fun. Also makes your day a little better. Even if it doesn’t really have a purpose. Even if it doesn’t really tell your fortune. And you know what? That cookie is stomping the terra firma. Likes. Shares. Retweets. Calls from our mothers. (Which we should probably return. Eeesh. We’re bad people. But we digress.)

It’s just a simple little conversational piece, appearing in a slightly unexpected place. Which is so Eat24. That’s their voice. Not some of the time. All of the time. Their customers love it. They expect it. They participate in it. And that’s why Eat24 is able to generate love beyond reason. That’s the bizarre that puts the awesome in their dog. That’s how a little startup with no VC funding is able to scare the hell out of the big boys. Because an intelligent conversation has the power to generate greater sales, more economically achieved.

Which is the reason we got into this business.

We do what we do the way we do it because we believe this in our bones: It does not require more money, or more meetings, or more buzzwords to sell well. It requires common sense, good manners and a sense of humor. It requires convincing your audience that you do what you do because you love doing it, not because you love money.

So while Eat24’s bigger, more well-funded competitors are quite likely sitting in a meeting, staring at a 120-slide PowerPoint detailing last week’s trendlines, Eat24 is having human conversations with their customers. Also, a freakin’ blast. Speaking of which – Mortar is proud to present “Food Truck In Your Pants,” the first of a whole slew of new Eat24 broadcast spots, breaking now.

http://youtu.be/WNzIHaDImNE

 

It’s like we always* say: It’s not the size of the dog in the incredibly bizarre-yet-awesome fight, it’s the amount of incredibly bizarre-yet-awesome in the dog. But tell us what you think. After all, this is a conversation.

 

P.S. If you don’t live in Los Angeles and you’d like to see this and many other fine new Mortar-produced Eat24 spots on your tee-vee, let ’em know via Twitter @Eat24.

 

*At least since 11:30 this morning.

 

August 21st, 2012

Putting The Awesome In Your Dog – Vol. 2

Hey, you know what’s exciting? Narrow, hair-raising escapes.

“Most impressive, Mr. Bond. Most impressive.”

 

You know what’s not exciting?

Talking about features. Unless your feature is a surfing cat or a laser cannon or a surfing cat with a laser cannon, most people won’t care about whatever whizbang you’re trying to sell. Unless you’re Eat24 and your brand = Random and Funny. Then everybody cares about what you have to say, if only because they like the way you say it.

Which brings us to “Restraining Order” and “Solve For Pi,” the second and third entries in our new campaign:

http://youtu.be/j1ts8wnMbH0?hd=1 http://youtu.be/HJZc7gBitAo?hd=1

Were those fleeting seconds of goodness enough for you to fully-understand-and-internalize Eat24 Notes or Split The Check? Probably not. Are you now somewhat more likely to go check these wonderful features out? (OK, after you stop watching the surfing cat. We know it’s mesmerizing.)

 

August 21st, 2012

Putting The Awesome In Your Dog – Vol. 3

Why there are no cameras at the Mortar Holiday Party.

In this scenario, you are the giraffe. Eat24 is the ostrich. Mortar is David Attenborough.
Let’s watch nature in action:

http://youtu.be/Tu7BYX5K3YM?hd=1

Wait a minute. Did they just make fun of your cooking skills? Just because you think hollandaise is a Dutch tour company? That’s ok. You don’t need to know how to cook. You’re beautiful, you know how to Eat24, and puppies love you. It’s true. See?

http://youtu.be/nD9nXMTeGuI?hd=1

Stay tuned. We’ll be right back.

June 26th, 2012

With No Clear-Cut Answers, GGU’s New Site Drives Alex Trebek Insane.

Questions are an inescapable part of our existence – particularly so if you’re a student or faculty member at Golden Gate University. These people spend hours picking apart the heated questions and issues currently affecting our lives. So when GGU asked for a website overhaul, it seemed only natural for their online presence to mirror that ethos.

Landing on the idea, “The biggest questions need answers,” we turned GGU’s website into a digital classroom of sorts. It puts current affairs front and center – the healthcare debate, high-tech patent wars, and white collar crime – and reveals what GGU faculty and students are saying about them. The site also uses Twitter hashtags to create related “conversation channels,” allowing anyone – from GGU’s professors, students, and 68,000+ alumni, to people on the street – to speak up, chime in, or start conversations of their own.

In addition to brains, the site has dashing good looks to match. As Mortar PR Account Executive Daniel Ray opines, “Those perfectly symmetrical lines and warm, earthy tones…it’s like Ryan Gosling died and came back to Earth in the form of a website.”

As the now-extinct Juicy Campus taught us, letting college students run wild in the online social-sphere can be a highly risky affair. But GGU’s students are smarter than that. The majority of them already leaders in the working world, these people are serious about succeeding. They’d rather debate how to stimulate green jobs than rip on Trisha’s new perm any day (although just for the record, that was totally the world’s worst perm ev-errr.)

GGU’s new site has already snagged the attention of the Campus Technology and SF Egotist. Get in on the conversation – if you’re not already preoccupied with harassing Sweden on Twitter.