Author Archives: MortarMark
April 4th, 2007

Car buyers say one thing, do another.

Escalating gas prices are not having as much of an impact on consumer behavior as Detroit expected, reports Joseph White in yesterday’s Wall Street Journal. Apparently, we’re turning our nose up at  GM’s gas-sipper Aveo (37 miles per gallon).

The Journal reports:

"People say that $3 a gallon gas makes them think twice about their energy consumption, and what kind of vehicles they drive. People say that global warming worries them, and that they want to do something about the tons of CO2 that burning fossil fuels pumps into the atmosphere.

So far, however, these concerns haven’t translated into a sustained, meaningful decrease in Americans’ gasoline consumption, or significantly fewer miles traveled. Nor has there been a dramatic shift in the kinds of vehicles Americans want to buy. Small cars, small crossover wagons and compact trucks make up only about 25% of total retail sales in the U.S., says GM’s Mr. Ballew, compared to 40% for small vehicles in Europe, where gas prices are about double U.S. levels.

"Small cars have underperformed out of the gate this year, as gas prices moderated during the winter months,"  Mr. Ballew says.

Sure, Prius sales continue to soar (manufacturer Toyota was the only car maker to enjoy a sales increase in March while the Big 3 reported worsening sales).

But the Journal’s point is a good one. Consumers often say one thing: and then do quite the opposite.

And who said our job was easy?

March 30th, 2007

Who Needs The Kwik-E-Mart?

Apupulpfiction_2

While we remain incredibly bitter about the replacement of San Francisco’s legendary 7-11 Club with an actual 7-11, we applaud the retailer’s sense of humor and market savvy for repackaging 12 of their stores as “Kwik-E-Marts” in anticipation of the release of The Simpsons Movie

According to MediaWeek, customers will also be able to purchase KrustyO’s cereal, Buzz Cola and Squishees, and customers will find messages like “Mmmm … sandwich" on food wrappers. 

As Chief Wiggum would say, "That’s some nice cross-promotion, there, Lou."

It’s enough to make us want to break into song
.

March 28th, 2007

Robert Scoble + GGU = Blogging Insight Galore

Robert Scoble Naked Conversations
Just got back from Golden Gate University’s Speaker Series Event featuring Robert Scoble, author of the book Naked Conversations: How Blogs are Changing the Way Businesses Talk with Customers (he wasn’t naked at the talk).
 

If I was a hardcore blogger, I would have been writing this during the event. Twittering it. Texting via my PDA. Whatever. Call me "old skool", but I wanted to actually listen and absorb what Robert Scoble had to say, instead of trying to process and regurgitate the points he was making ad hoc.

Robert is very low key, funny, and insightful. I always like a speaker who can throw in a mild cuss word and not raise the collective hackles of the audience. He spoke to us in "layman’s terms", but never dumbed it down. He took lots of questions throughout the conversation, and wasn’t married to his PowerPoint deck (which was loaded with Hugh MacLeod’s great comic graphics). He even signed books for attendees.

Here are my take-aways from the talk, and this is all paraphrased from memory, as I didn’t take notes (the few real quotes I remember will be in quotation marks).

If you aren’t blogging, you will be left behind, and fast.
Blogging
will get you linked to, therefore blogging will pump up your Google search results status. If you aren’t on the first page of Google search results, people won’t
find you.

Read smarter – use a feed reader.
Scoble said he reads/scans over 30 THOUSAND blog posts a month via his Google Reader. He is subscribed to over 650 separate blogs (I thought I had a lot of
subscriptions to read, but I have a piddly thirty). There is no way
Robert could read 10k blog postings a day by visiting 650 individual
blogs. There are other feed readers out there beside Google Reader, so
just find one you like, and start your day off with some new knowledge,
information, and honest conversation on topics you choose.

The best defense is a good offense.
A woman asked: How do I stay invisible on the Internet? I don’t want bad press out there about me. Scoble said: "Get over it." Stuff will be said, both good and bad. Blog about it. Post videos. Link to folks who say good stuff about you. Respond directly to the bad press and you can perform some damage control. You may find out ways to be better, do more, turn those naysayers into evangelists.

Wired Naked Cover
The thought is kismet with Clive Thompson’s article in Wired called The See-Through CEO, where he states: "Google is not a search engine. It’s a reputation management
system. By enhancing transparency, companies can manage their images as
never before." He goes on to say, "Once people are interested in you, they’re interested in helping you out – by offering ideas, critiques, and extra brain cycles. Customers become working partners."

I am looking forward to reading Naked Conversations, and getting even more insight from the Scobleizer.

March 27th, 2007

Get naked tomorrow. Join the Scobleizer for breakfast.

I can’t think of a better way to start a morning off right than with Naked Conversations and Robert Scoble.  Join me (Mortar’s Team and Scoble) for some breakfast and ‘Naked Chat’ at  Golden Gate University’s Speaker Series Event featuring Scoble’s book, Naked Conversations: How Blogs are Changing the Way Businesses Talk with Customers. Details below:

Where:  Golden Gate University
                536 Mission Street
                San Francisco, CA  94105

Room:   Fifth Floor Auditorium

When: 8:00 – 10:00 a.m.

March 26th, 2007

Play to the niche: 1st for Women thinks different about insurance.

1st_for_womenWhy isn’t there a bank for kids? Or a car for geriatrics? Is it crippling groupthink or is American business really a lot smarter than it appears?

Proving our point that there is always room for a new challenger to exploit a niche: 1st for Women launched into the South African insurance space with an offering targeted at, well, women.

Their ads read: "If men were women, we’d insure them. But they’re not. So they don’t get to pay substantially lower car insurance premiums. Cover with care."

Presumably less testosterone behind the wheel adds up to less risk, and one very profitable market segment.

The work was created by Black River Football Club, Johannesburg, South Africa.

Credit to Adrants.